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  1. Human Resources

Acting as a human resource director for your university or workplace, design a new student or employee orientation program to offer information and socialization opportunities for incoming students or staff. Your design should be based on a blended learning approach.

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2. Leadership report

Leader coaches aim to make an organization more efficient. A consultancy report is a document that outlines a process of evaluation and recommendations for organizations to cut costs and improve production.  The reports are often focused on a specialized area, such as inventory management, organizational restructuring, efficiency studies; or industry, such as health care or communications. This week, you will create a consultancy report based on an evaluation of an organization that you are familiar with.

Instructions

Based on the research you have conducted in the course and the organization you chose in Week 4, create a consultancy report. Considering your chosen organization, perform an analysis that identifies areas of concern.  Your consultancy report must include your analysis findings, identified concerns and/or weaknesses, your recommendations, and a proposed action plan.

Support your report with at least seven scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.

Length: 12-15 pages, not including title and reference pages

Your report should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current format standards.

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3. Leadership Analysis

Lately, business analysts have appeared in popular literature. A quantitative analysis can be a part of your data gathering, though having the ability to solicit information, appropriate data, and read reports to identify business areas can assist in the foundation of problem solving. Having the right information can assist a leader in constructing an action plan to correct any weaknesses or deficiencies.

Instructions

Identify an organization that you will use for this assignment and your final project. For this week’s assignment, assume you were asked to speak at this organization’s next leadership meeting about research analysis methods. Begin by conducting research on business analytics, SWOT, and needs analysis.  Prepare a PowerPoint presentation that evaluates the processes so that your audience realizes the benefits of each.

Then, use your research and evaluation of the processes to evaluate the internal and external environment for strengths and gaps that may influence the organization’s productivity. Based on your research, create a process for identifying areas of concern and for addressing these in an action plan.  Include appropriate tables, graphs, and flowcharts to show the process and your findings within your presentation.

Incorporate appropriate animations, transitions, and graphics as well as speaker notes for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists.

Support your presentation with at least three scholarly resources. In addition to these specified resources, other appropriate scholarly resources may be included.

Length: 12-15 slides (with a separate reference slide)

Notes Length: 100-150 words for each slide

Be sure to include citations for quotations and paraphrases with references in APA format and style, where appropriate. Save the file as PPT with the correct course code information.

 

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  1. 4. Richard Branson’s Leadership

MGT 500

Assignment 3: Leadership of Richard Branson

Due Week 10 and worth 360 points

Using the Internet or Strayer University databases, research the leadership style and characteristics of Richard Branson, Virgin Group.

Write a six to seven (6-7) page paper in which you:see attached doc

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ACC 290 Week 5 DQ1

Week 5 DQ1

What is the control environment? How does the control environment affect a company’s internal controls? What are the negative and positive elements of a control environment?  What are two examples of strong and weak internal controls in organizations where you have worked or have first-hand knowledge?

 

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Business accounting

Davos company performed services on accounts for $160,000.00 in 2016. Davos collected $120,000.00 cash from accounts recievable during 2016, and remaing $40,000.00 was collected in cash during 2017.

 

Acct220: Principles of Accounting I Final Examination Complete Solution Required

Acct220: Principles of Accounting I

For this exam, omit all general journal entry explanations.

Ensure to include correct dollar signs, commas, underlines & double underlines where required.

Question 1: 40% points:

Flip Company’s December 31, 2014 trial balance is as follows:

Flip Corporation
Trial Balance
December 31, 2014
Account Debit Credit
Cash $43,500  
Accounts Receivable 54,500  
Allowance for Doubtful Accounts 500  
Notes Receivable 30,000  
Merchandise Inventory 55,000  
Land 20,000  
Building 150,000  
Accumulated Depreciation, Building   $15,000
Equipment 50,000  
Accumulated Depreciation, Equipment   21,000
Goodwill 26,000  
Accounts Payable   25,000
Long Term Notes Payable   75,000
Common Stock, $10 par, 2,000 shares authorized & outstanding   20,000
Retained Earnings   147,000
Sales Revenue   700,000
Salaries Expense 150,000  
Utilities Expense 3,500  
Cost of Goods Sold 350,000  
Administrative Expenses 55,000  
Sales Expenses 15,000 _______
         Totals $1,003,000 $1,003,000

Flip is a small company and records adjusting entries & closing entries only at fiscal (calendar) year end. Correcting and adjusting entries have not been recorded.

 

Additional Information:

  1. Notes Receivable is a 3-months, 6% note accepted on December 1, 2014.
  2. Long Term Notes Payable is a 5-year, 5% note, that was signed on July 1, 2014. Interest is payable annually.
  3. Building is depreciated at 3% per year. There is no salvage value.
  4. Equipment is depreciated at 15% year. There is no salvage value.
  5. Flip discovered, on December 30th, that the inexperienced bookkeeper recorded in the general journal and general ledger that day’s $1,500 cash sales as a debit to Accounts Receivable and a credit to Sales Revenue.
  6. The year-end physical count for Merchandise Inventory reflected a value of $52,500. Any difference in value will not be considered theft or loss.
  7. Salaries for the last half of December, payable in January, amount to $6,500.
  8. Flip estimates that of the Accounts Receivable 5% will not be collectable.

Required:

  1. Prepare in journal form, any required correcting entries
  2. Prepare in journal form, all end-of-the period adjusting entries
  3. Prepare a December adjusted trial balance
  4. Prepare a classified balance sheet for the year ended December 31, 2014
  5. Prepare in journal form, the closing entries for the year ended December 31, 2014
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NOTE: Students are encouraged to prepare their own T-accounts, on a separate scratch sheet of paper, and track from the beginning balance thru all journal transactions to ending balances for all accounts used in this problem. Do not turn in your separate scratch sheet of paper – those are student personal working papers and not part of any solution required for this exam.

 

Question 2: 8% points: Inventory

Flip uses the period method and had the following inventory events during January:

Date Units Purchased Unit Cost Date Units Sold Unit Sales Price
Jan. 1 150 $7.00 Jan. 2 100 $10.00
Jan. 5 225 7.25 Jan. 7 125 10.00
Jan. 10 100 7.50 Jan. 12 75 12.00
Jan. 15 150 7.50 Jan. 17 200 12.00
Jan. 20 200 7.75 Jan. 24 150 15.00
Jan. 25 150 8.00      
Jan. 30 75 8.25      

Note: January 1 amount was the beginning inventory and unit value.

(Round all total dollar values to the nearest dollar. Round all unit values to the nearest penny.)

Required:

  1. Calculate cost of goods available for sale.
  2. Calculate the dollar value of sales.
  3. Calculate the value of Ending Inventory and Cost of Good Sold under the following independent assumptions:

1) LIFO method

2) FIFO method

3) Average-cost method

 

Question 3: 7% points:

Required: Prepare Flip’s Supply Co. general journal entries for the following transactions:

Jan. 1 Accepted Flop’s 120 days, 10% note, as settlement of an outstanding $15,000 account receivable for goods sold last year
Jan. 15 Purchased $10,000 Equipment from Floozy, signing a 9 month, 12% note
Jan. 25 Loaned Flam Co. $30,000 cash, accepting a 90 days, 10% note
Jan. 31 Prepared accrual adjusting entry for any interest revenue
Apr. 25 Received payment in full from Flam Co. for outstanding note & interest
May 1 Received payment in full from Flop Co. for outstanding note & interest
Oct. 15 Paid Floozy in full

 

Question 4: 9% points:

Flip Company purchased a refrigerated delivery truck for $65,000 on April 1, 2016.  The plan is to use the truck for 4 years and then replace it.  At the end of it’s useful life the truck is expected to have a salvage value of $10,000.

  1. Prepare the depreciation table for Flip’s truck assuming that the company uses the straight-line method for depreciation.

 

  1. Prepare the depreciation table for Flip’s truck assuming that the truck was purchased on January 1, 2016 and the company uses the double-declining-balance depreciation method.
  2. Compute the depreciation expense for 2016 for Flip’s truck assuming the truck has an expected life of 200,000 miles and during 2016 the truck was driven 24,540 miles.  Round your depreciation expense per mile to three decimal places.
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Question 5: 7% points:

Flip Company has a January 15 mid-month gross salaries expense of $25,000. All is subject to FICA Social Security (6.2%), FICA Medicare (1.45%), state income tax (5%) and federal income tax (15%) withholdings. Additionally, all is subject to employer taxes to include FUTA (0.8%) and SUTA (5.4%) taxes. (Round all calculations to the nearest penny.)

 

Required:

  1. Prepare the general journal entry to record the employer’s payroll liability.
  2. Prepare the general journal entry to record the employer’s payroll tax liability.
  3. Prepare the general journal entry to liquidate the liabilities accrued in parts (a) and (b) on January 22.
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Question 6: 4% points:

Flip Company at the end of the fiscal 2014 year has the following information: Credit Sales, $2,500,000 Sales Returns & Allowances $25,000 Accounts Receivable $200,000 and Allowance for Doubtful Accounts with a debit o $1,500.

 

Required:

  1. Prepare the general journal entry to record the end of the year adjusting entry if Flip uses 0.5% of Net Credit Sales as the basis for determining Bad Debt Expense.
  2. Prepare the general journal entry to record the end of the year adjusting entry if Flip uses 5% of Accounts Receivable as the basis for determining Bad Debt Expense.

 

Multiple choice questions allocated 1% point each. Make your selection by recording the letter in the answer box provided.

 

Question 7: When the stockholders invest cash in the business, what is the effect?

Question 8: The ending balance in retained earnings is shown in the:

  1. Income statement
  2. Statement of retained earnings
  3. Balance sheet
  4. Both (b) and (c)
  5. Both (a) and (c)
  6. (a), (b) and (c)

Question 9: A cash dividend of $500 was declared and paid to stockholders. The correct journal entry to record the declaration is:

 

Question 10: If $3,000 has been earned by a company’s workers since the last payday in an accounting period, the necessary adjusting entry would be:

 

Question 11: The accrual basis of accounting:

 

Question 12: The need for adjusting entries is based on:

 

Question 13: Which of the following statements is false regarding the closing process?

 

Question 14: Which of the following statements is true regarding the classified balance sheet?

 

Question 15: The underlying assumptions of accounting includes all the following except:

 

Question 16: Frick Company began the accounting period with $60,000 of merchandise, and net cost of purchases was $240,000. A physical inventory showed $72,000 of merchandise unsold at the end of the period. The cost of goods sold of Frick Company for the period is:

 

Question 17: A classified income statement consists of all of the following major sections except for:

 

Question 18: A business purchased merchandise for $12,000 on account; terms are 2/10, n/30. If $2,000 of the merchandise was returned and the remaining amount due was paid within the discount period, the purchase discount would be:

 

Question 19: Frick Company began the accounting period with inventory of 3,000 units at $30 each. During the period, the company purchased an additional 5,000 units at $36 each and sold 4,600 units. Assume the use of periodic inventory procedure. The cost of ending inventory using weighted-average is:

Question 20: Frick Company began the accounting period with inventory of 3,000 units at $30 each. During the period, the company purchased an additional 5,000 units at $36 each and sold 4,600 units. Assume the use of periodic inventory procedure. The cost of goods sold using weighted-average is:

 

Question 21: During a period of rising prices, which inventory method might be expected to give the highest net income?

 

Question 22: The following information: related to the bank reconciliation of the Flip Company:

Balance per bank statement $1,951.20
Balance per ledger 1,869.60
Deposits in transit 271.20
Outstanding checks 427.80
NSF check 61.20
Service charges 13.80

The adjusted/correct cash balance is:

 

Question 23: In a bank reconciliation, deposits in transit should be:

 

 

Acct220                                                                                                          Page 7 of 9

 

Question 24: After the bank reconciliation is prepared, the entry to record bank service charges would have a credit to:

 

Question 25: Frick Company estimates uncollectible accounts using the percentage-of-receivables method and expects that 5 percent of outstanding receivables will be uncollectible for 2010. The balance in Accounts Receivable is $200,000, and the allowance account has a $3,000 credit balance before adjustment at year-end. The uncollectible accounts expense for 2010 will be:

 

Question 26: Frick Company issued its own $10,000, 90-day, non interest-bearing note to a bank. If the note is discounted at 10 percent, the proceeds to Frick are:

 

Question 27: On 2010 July 1, Frick Company purchased equipment for $400,000, and installation and testing costs totaled $40,000. The equipment has an estimated useful life of 10 years and an estimated salvage value of $40,000. If Frick uses the double-declining-depreciation method, the depreciation expense for 2010 is:

 

Question 28: The result of recording a capital expenditure as a revenue expenditure is an:

Question 29: A truck costing $45,000 and having an estimated salvage value of $4,500 and an original life of five years is exchanged for a new truck. The cash price of the new truck is $57,000, and a trade-in allowance of $22,500 is received. The old truck has been depreciated for three years using the straight-line method. The new truck would be recorded at:

 

Question 30: Which of the following is not an advantage of the corporate form of organization?

 

Question 31: Treasury stock should be shown on the balance sheet as a(n):

 

 

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BSBRSK501 Manage risk

Activity 6.

Scenerio:

Nautilus boat is a small family-owned and operated business. It operates from a marina at the month of a major river and has been operating for five years.

The business is based on:

  • Hire of eight aluminium runabouts (tinnies) to youth groups, anglers and tourists
  • Hire of two deep-sea vessels to serious anglers and scuba divers
  • Hire of fishing gear
  • Sale of bait and scuba tank refills

The business is considering an expansion that will include purchase of three houseboats for hire to families and groups of young adults.

They recently conducted a survey revealing that a significant number of clients are tourist from interstate or overseas. Most clients are once-only hires who have no knowledge of local water and wheather conditions.

As part of their business planning, the company identified the following risk to the new business offerings:

  1. People who are not strong swimmers, especially children, drowning
  2. Houseboats getting lost and/driven  on to sandbars
  3. Clients finding houseboats difficult to control—resulting in damage the houseboat and/or land structures when,for example, mooring
  4. Clients being sunburned and dehydrated on hot, sunny days

Using the information provided, describe the goals, objectives and targtes that nautilus boat hire should include their risk management plan. These are the critical success factors relevant to the safety of the new operation. (350-370)

Summative assessment 1.

Question 1.

You could be expected to outline the purpose and key element of current risk management standards. Where would you find this information and how does it link to AS/NZS ISO risk management standards? 200 words

 

 

 

Question 2.

Legislation and regulation from all levels of government will affect various aspect of business operations and the risk management aspect of the business. The impact of legislation and regulation will depend on business operation/ type of business, the number of staff employed, industry sector and the structure of the business.

Explain in 200-250words:

  • Why it is necessary to have a working knowledge of the legislation involved in business
  • What legislation or regulations apply to the industry area in which you work or intend to work—list and give a brief description of eight form of relevant legislation
  • How and from where you sourced this information

Make as a list of 10 forms of legislation or regulation that could have an impact on risk and that you might have to outline when communicating with employees.

 

 

 

Question 3.

Each organisation should have policies and procedures, grounded in the relevant legislation, in place to support their operations and various functions/ activities of the business. Risk management plans will relate to the overall operations of the organisation.

Outline the reasons why business organisation should develop risk management policies, risk registers and processes for managing risk. 250-300 words

 

 

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Leadership report

Leader coaches aim to make an organization more efficient. A consultancy report is a document that outlines a process of evaluation and recommendations for organizations to cut costs and improve production.  The reports are often focused on a specialized area, such as inventory management, organizational restructuring, efficiency studies; or industry, such as health care or communications. This week, you will create a consultancy report based on an evaluation of an organization that you are familiar with.

Instructions

Based on the research you have conducted in the course and the organization you chose in Week 4, create a consultancy report. Considering your chosen organization, perform an analysis that identifies areas of concern.  Your consultancy report must include your analysis findings, identified concerns and/or weaknesses, your recommendations, and a proposed action plan.

Support your report with at least seven scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.

Length: 12-15 pages, not including title and reference pages

Your report should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current format standards.

 

“What Makes ______ the Best Place to Work and Why?”

Choose one (1) company “CANNOT BE AMAZON OR GOOGLE” that you believe would be an ideal company to work for based on working conditions, salary, opportunity for advancement and work involved. Use the Internet to research.

Write a four to six (4-6) page paper in which you:

  1. Evaluate the fundamental driving forces that shape the organizational environment of the selected company. Be sure to address the following: competing in a global marketplace, workforce diversity, ethics and morality, and technological innovation.
  2. Examine the selected company’s specific practices or policies. Speculate on the major influences that these practices or policies have on individual and organizational outcomes.
  3. Determine which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and suggest a strategy to address the effects.
  4. Use at least three (3)quality references. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

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Assignment 2: Motivation and Performance Management

Write a two to three (2-3) page paper in which you:

  1. Compare the difference between job satisfaction and organizational commitment. Determine which is more strongly related to performance for your selected company.
  2. Apply motivational theory and performance management principles to evaluate the company as a potential employer.
  3. Use at least three(3) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

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The 5 Most Useful Websites for College Students this Year

The 5 Most Useful Websites for College Students this Year

Many students find college life boring because they lack good links to the outside world! For my case, I did not have a link to resourceful websites where I could learn new stuff and save time for my studies, fun and a part-time job that was the then source of my upkeep. Some of the websites that have been founded lately such as Homework Nest are good news to the college student of today. The purpose of this post is to enlighten students to keep their heads up and simplify life during their studies. Well, I am not saying that college life is hard, but I suppose it is an undeniable fact that if a college student learned how to cut roads and save time, it would be pretty awesome –isn’t it? Below is a list of 5 most useful websites that I have prepared for you. Try them out and be the judge!

  1. Quizlet
Quizlet

This website helps student to organize study resources online discarding the need to have junk of papers lying in their cribs. Here, a student can create their reading cards, to do lists, tasks schedules and – what’s more? Find some solutions/resources to some of their tough homework assignments. The goal of going to campus is to study and obtain good grades as a priority among other things! Quizlet lets you create study sets. This can be time saving, mind organizing and increases memorability of what you study.

  1. Alive Campus

Alive Campus is one of the most recommendable websites for college students to share and exchange ideas on relevant topics. Most of the content is written by REAL college students who are passionate about general campus topics. The most admirable feature of Alive Campus is the side-bar menu that one can select the topics of desire, follow and contribute.

  1. Grammarly
Grammarly

It may sound funny but your college professors who read and grade your essays will ADORE you if you start using Grammarly to spell-check your essays. This can be for grammar and plagiarism. Grammarly, therefore is a useful widget that should be a go-to resource for college students. The beauty with Grammarly is that it auto-corrects wrongly spelled words, offers suggestions and can be downloaded to be used offline.

 

  1. BuzzFeed
BuzzFeed

BuzzFeed is a free-mind’s haven for news, jokes, memes and charm. Although the website may not be very popular and that most of the articles are written in a relaxed approach – I mean, “not so serious”, the website can make a college student stay updated with what’s happening off the books. The beauty of BuzzFeed is that once you visit it, you never get bored and guess what? You will keep going to the website to find lots of fun postings!

  1. Homework Nest
Homework Nest – Improve Your Grades Today!

This website comes in handy as a rescue hub for college students who need assistance in comprehending, completing and improving their grades. Those who have stressing work schedules, who may be going through tough times that do not allow them to focus on assignments, those who are wise enough to ask for help, …and the list goes on! Here is the real deal. Homework Nest is a must-use-website for every college students of the twenty-first century. Ask me why? – Simple – So many reasons for using homeworknest for all your college life needs. At homework nest,

  • You can help other students with tutoring and earn good money
  • Post your tough assignments and get them done at your budget ~ Yes because you the boss!
  • Hire someone to write an essay for you
  • Get homework and tutoring help on all your  assignments

The following are the areas where you can request for help: Custom Essay Writing Help, College Admission Essays Help,  Biology  questions, Physics questions, Math questions, Information Technology Assignments Help, Chemistry Homework Help, Nursing Homework Help, Power Point Presentations, Dissertation Writing Help, Research Papers, Term Papers, psychology homework help, Social Psychology Assignment Help, English, history, geography homework help, Film Noir Essays Help, Poetry Help, French and Other Foreign Languages Assignments. Literally every nature of college homework is handled at Homework Nest!

Get homework Help on Homework Nest for these questions

Symbols and metaphors

  • How are symbols and metaphors used in the poem?
  • What are some of the key symbols and/or metaphor in the poem?
  • What are some of the meanings they convey to readers?
  • How do these elements enrich the poem and deepen your understanding of its themes?
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Electronic Medical Record Brochure

You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Midwest. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed. Three Mountains was recently in the news after employee emails were published where patients were discussed in very negative terms.

Due to the breach of information, many patients are skeptical about selecting Three Mountains as their hospital of choice. Even though specific names of patients were not disclosed as part of the inappropriate dissemination of information, parts of their medical records were mentioned. The patient information was not shared in a favorable light. Patients want to feel secure when they share information with their healthcare providers and be certain that it will remain private.

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Business IT and Supply Chain

The objective of this assignment is to develop a sound understanding of how the latest information technologies maintain its contributions in e-supply chain coordination. In particular, this report focuses on measuring performance and development issues of technology in e-supply chain coordination in a highly competitive business environment.

You are required to research on one of the latest information technologies available for e-supply chain management. Examples must be given to illustrate your points and support your arguments.

Please choose from one of the following latest technologies.

  • IoT (Internet of Things)/IIoT (Industrial Internet of Things)
  • AR (Augmented Reality)
  • Predictive Analytics/Prescriptive Analytics Tool/Application
  • RTLS (Real Time Locating/Location System)
  • 3D Printer
  • Drone
  • Autonomous Road Transportation
  • Autonomous Mobile Robots
  • Machine Learning/Artificial Intelligence
  • Virtual Logistics
  • SNEW Data

The focus of the research should not be entirely on the technology or the design itself (It is not about “WHAT”). You have to include an in-depth analysis and discussion of HOW & WHY appropriate use of the technology can enhance e-supply chain coordination, especially in a highly competitive business environment. You have to demonstrate a strong link between the technology in the e-supply chain coordination and how can a company/businesses use it to compete in this environment.

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Case study Assignment

OpenTable is the leading supplier of reservation, table management, and guest management software for restaurants. In addition, the company operates OpenTable.com, the world’s most popular Web site for making restaurant reservations online. In just over 15 years, OpenTable has gone from a start-up to a successful and growing public company that counts around two-thirds of the nation’s reservation-taking restaurants as clients. Today, more than 32,000 restaurants in the United States, Canada, Mexico, the United Kingdom, Germany, and Japan use the OpenTable hardware and software system. This system automates the reservation-taking and table management process, while allowing restaurants to build diner databases for improved guest recognition and targeted e-mail marketing. The OpenTable Web site, mobile site, and mobile app provide a fast, efficient way for diners to find available tables in real time. The Web sites and app connect directly to the thousands of computerized reservation systems at OpenTable restaurants, and reservations are immediately recorded in a restaurant’s electronic reservation book. © Justin Sullivan/Getty Images Restaurants subscribe to the OpenTable Electronic Reservation Book (ERB), the company’s proprietary software, which is installed on a touch-screen computer system and supported by asset-protection and security tools. The ERB software provides a real-time map of the restaurant floor and enables the restaurant to retain meal patterns of all parties, serving as a customer relationship management (CRM) system for restaurants. The software is upgraded periodically, and the latest version is designed to provide increased ease of use and a more thorough view of table availability to help turn more tables, enhance guest service, personalize responses to diners, coordinate the seating process, and maximize guest seating. The ERBs at OpenTable’s customer restaurants connect via the Internet to form an online network of restaurant reservation books. OpenTable’s revenue comes from two sources. Restaurants pay a one-time fee for on-site installation and training, a monthly subscription fee for software and hardware, and a transaction fee for each restaurant guest seated through online reservations. The online reservation service is free to diners. The business model encourages diners to assist in viral marketing. When an individual makes a reservation, the site “suggests” that they send invites to their dinner companions directly from OpenTable that include a link back to the OpenTable site. OpenTable is a service-based (software as service, or SaaS) e-commerce company. In other words, customers don’t buy software and install it on their computers, but instead go online and get the software functionality through subscriptions. Open­Table is also an online service that does not sell goods, but instead enables diners to make reservations, like social networking sites provide services. The restaurant industry was slow to leverage the power of the Internet. This was in part because the industry was, and continues to be, highly fragmented and local—made up of more than 30,000 small, independent businesses or local restaurant-owning groups. The founders of OpenTable knew that dealing with these restaurants as a single market would be difficult. They also realized that the Internet was changing things for diners by providing them with instant access to reviews, menus, and other information about dining options. And there was no method for making reservations online—we all know reserving by phone is time-consuming, inefficient, and prone to errors. In order to make the system work, reach and scale were very important. For diners to use an online reservation system, they would need real-time access to a number of local restaurants, and the ability to instantly book confirmed reservations around the clock. If customers were planning a trip to another city, OpenTable would need participating restaurants in those cities. The company was originally incorporated in San Francisco in 1998 as Easy­eats.com, morphing into OpenTable.com, Inc. a year later. When the company was founded, most restaurants did not have computers, let alone systems that would allow online reservations made through a central Web site. OpenTable’s initial strategy was to pay online restaurant reviewers for links to its Web site and target national chains in order to quickly expand its reach. This got the company into 50 cities, but it was spending $1 million a month and bringing in only $100,000 in revenue. Not exactly a formula for success. The original investors still felt there was a viable business to be built, and they made a number of management changes, including installing investor and board member Thomas Layton, founder of CitySearch.com, as OpenTable’s CEO. Layton cut staff, shut down marketing efforts, and got the company out of all but four cities: Chicago, New York, San Francisco, and Washington, D.C. The company retooled its hardware and software to create the user-friendly ERB system and deployed a door-to-door sales force to solicit subscriptions from high-end restaurants. The combination of e-commerce, user-friendly technology, and the personal touch worked. The four markets OpenTable targeted initially developed into active, local networks of restaurants and diners that continue to grow. OpenTable has implemented the same strategy across the country, and now includes approximately 32,000 OpenTable restaurant customers. In 17 years, the company has seated approximately 885 million diners, including 245 million via its mobile solutions, and it is currently averaging 17 million diners per month. In the second quarter of 2015, half of its seating requests in North America originated from a mobile device. As the company grew, investors began making plans for it to go public. Layton stepped down from his position as CEO in 2007, though he remained a board member. He was replaced by Jeffrey Jordan, former president of PayPal. Jordan had some experience with public companies from working with eBay on its acquisition of PayPal. In 2009, he chose an aggressive strategy—going ahead with an initial public offering (IPO) despite a terrible economy and worse financial markets. The gamble paid off. On its first day of trading, OpenTable’s shares climbed 59% and the share price climbed to over $100 in 2013, more than five times the $20 IPO price. Despite the challenging economy, OpenTable’s numbers at the time of the IPO were strong, and since then, it has continued to grow. In 2014, Priceline announced that it would acquire OpenTable for $2.6 billion. Priceline had long been rumored to be interested in OpenTable. OpenTable will benefit from Priceline’s global reach as it continues to expand its business beyond the United States, which has thus far accounted for about 80% of its revenues. Priceline has a strong track record of successful acquisitions, including Booking.com, which propelled Priceline’s revenue from the millions to the billions. Clearly, Priceline believes OpenTable can help it grow even further, this time into restaurant reservations. They might be right: OpenTable is well-positioned for future growth. Its size, track record of growth, and high customer satisfaction rates should continue to work in its favor. Priceline plans to allow OpenTable to operate autonomously. The company has benefited from having e-commerce revenue streams from subscription fees and per-transaction charges, rather than depending on advertising. Further, more than 50% of OpenTable’s revenue comes from B2B subscriptions, which are typically part of long-term contracts. Restaurants that have invested in OpenTable’s software package are less likely to want to incur the switching costs associated with changing to a different reservation management package. Another reason for its success is that OpenTable has a large number of satisfied customers. Restaurant owners report that they and their staff members find the software easy to use, and it helps them manage their business better. Specifically, it streamlines operations, helps fill additional seats, and improves quality of service, providing a concrete return on investment. This has led to both high customer satisfaction and high retention rates. OpenTable has also taken advantage of the interconnected needs of restaurants and diners. Restaurants want cost-effective ways to attract guests and manage their reservations, while diners want convenient ways to find available restaurants, choose among them, and make reservations. By creating an online network of restaurants and diners that transact with each other through real-time reservations, OpenTable has figured out how to successfully address the needs of both. OpenTable’s market exhibits network effects: the more people use it, the more utility the system delivers. More diners discover the benefits of using the online reservation system, which in turn delivers value to restaurant customers, and helps attract more restaurants to the network. While OpenTable is the biggest, most successful online player in the restaurant reservations market, it does have competitors. MenuPages offers access to restaurant menus and reviews, but visitors to the site can’t make reservations, and the site covers only eight U.S. cities. In 2012, OpenTable partnered with onetime competitor Urbanspoon, acquiring its reservation management system, Rezbook, and becoming Urbanspoon’s reservation provider. Looming on the horizon is Google, which purchased online restaurant guide Zagat in September 2011, raising the specter that it might try to compete with OpenTable, although Zagat does not yet possess that functionality. Competitors in other countries where OpenTable does not yet operate, such as Restalo in Spain and Italy, and in markets like casual dining, such as NoWait, represent challenges to OpenTable. India-based startup Zomato acquired U.S.-based NexTable in 2015, adding another challenger to the mix. The company is committed to shrewd technological investments to advance its position. It has a mobile Web site, mobile applications that work on just about every smartphone platform, and an iPad app that fully integrates with its ERB software. GPS enables mobile users to locate and make reservations at nearby venues. In 2015, OpenTable launched a version of its app for Apple Watch that reminds diners of their reservations, provides directions, and shows a countdown. It is also testing a premium service that involves paying for an additional fee for last-minute, prime-time reservations at popular restaurants, using a surge pricing algorithm similar to that used by Uber. OpenTable is attempting to shift its relationship with both diners and restaurants from a “transactional” relationship to an “experiential” relationship, which focuses on the experience of dining. OpenTable launched a payments feature that allows users to pay for meals completely within the OpenTable app on the iPhone, and in 2015 made this feature available for Android phones as well. Although a small number of restaurants currently offer the service, OpenTable is partnering with other mobile payment systems like Aloha to widen their mobile payment availability. OpenTable also redesigned its flagship Web site in 2014 to improve visual appeal and speed, and continued to update its image in 2015 with a complete rebranding, including a new logo and tagline and a marketing campaign, 100 Open Tables, featuring giveaways of iconic dining experiences around the world. OpenTable’s growth is projected to continue in the United States, Canada, and Mexico despite considerable market penetration. Selective international expansion is planned beyond its current operations in Germany, Japan, and the United Kingdom. OpenTable supports each of these locations with a direct sales force servicing approximately 1,000 restaurants. The company’s international strategy is to replicate the successful U.S. model by focusing initially on building a restaurant customer base. OpenTable believes the localized versions of its software will compare favorably against competitive software offerings, enabling them to expand across a broad selection of local restaurants.

Case Study Questions Why have OpenTable competitors had a difficult time competing against Open­Table? What characteristics of the restaurant market make it difficult for a reservation system to work? How did OpenTable change its marketing strategy to succeed? Why would restaurants find the SaaS model very attractive?

AT LEAST ONE PAGE IN LENGTH APA FORMAT

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Analyze negative psychological effect and influence of media

Analyze negative psychological effect and influence of media

Project: Research Paper

Research Topic: The Negative Psychological Effects and Influence of The Media & Body Image In College Aged Women

Your final research paper should include a cover page, abstract, intro/lit review, method section, results (simply report what statistics you propose to use), discussion section, and reference page.

Your final paper should be double-spaced, 8 to 10 pages in length, and properly edited.

Please use the following information to help you with each section:

Cover page: Pay attention to APA style and refer to the example in your textbook.

Abstract: Is written on its own page and is a very brief summary of your study. Think in terms of one sentence stating your research question, one or two sentences regarding background and what we already know about it, one or two sentences regarding your methodology (e.g., how many participants were used and how were your variables assessed), and one or two sentences about your findings.

Intro/lit review: incorporate the feedback and make revisions to the introduction and literature review submitted in Week 4.

Method section: incorporate the feedback and make revisions to the Method section submitted in Week 4.

Results section: in one paragraph, state what statistical test would have been used and why it was chosen.

Discussion section: broken down into the following paragraphs:

paragraph 1: statement of your results/findings (or what you imagine might be your results).

paragraph 2: what might have affected those results (i.e., threats to internal and external validity). Include flaws in your design and confounding variables.

paragraph 3: implications for your findings including the significance and impact on the field as well as future research directions.

Reference page: Pay attention to APA style and refer to the example in your textbook.

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Analyze the major regulations concerned with compliance

Analyze the major regulations concerned with compliance

Identify the relevant agencies that will impact meaningful use of electronic records and of quality in hospitals. The group will then research and analyze the key regulations concerned with compliance and reimbursement. Scholarly literature (minimum of 4 references are required) should support the claims, agencies, and analysis of impact by the group. 3 full pages, APA FORMART

Useful Websites:

http://www.healthit.gov/

http://www.cms.gov/Regulations-and-Guidance/Legislation/EHRIncentivePrograms/Meaningful_Use.html

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Analyze and evaluate the key unique human factors

Analyze and evaluate the key unique human factors

Analyze and evaluate the major unique human factors and aviation safety challenges presented by airport operations. Then discuss the degradation in aviation safety that could result from these challenges.

Finally, creatively apply the knowledge of human factors and aviation safety and develop proposed means of mitigating these challenges. As always, support your work with a reliable source(s).

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Managerial Finance Assignment

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Managerial Finance Assignment

Paper:individual – Blueprint for Professional and Personal Growth—Your Future as a Manager, With Executive Summary of Class and Managerial Finance Skills

As you begin this assignment, review the broad range of topics presented throughout the course related to using financial information for decision-making. Clearly, 8 weeks does not provide enough time to explore all the topics of this course as deeply as you might have liked.

For this final Reflection, select concepts or topics that resonated with you during this course, and commit to learning more about them. To bring this commitment to life, identify concrete action items that support your goal to deepen your personal learning experience in the coming year.

Then, consider the following:

What can you do now to integrate the experiences and insights you had in this course with your personal and professional development goals?
What are the most important things you are taking from this course that will shape your future and enable you to make a positive difference?
3. All components of this Assignment must be submitted as one document:

  1. Executive Summary: Write an Executive Summary of the course (2–3 paragraphs) that addresses the following questions:

Which content and assignments in this course improved your understanding of using managerial financial information to make decisions for your organization (or one with which you are familiar)?
What impact has your improved understanding of financial management concepts had or do you anticipate it will have on the value you will bring to your role within an organization?
How have the content and assignments in this course changed the way you think about the manager’s role within the organization in terms of financial management and the way you will specifically support financial management in your organization (or one with which you are familiar)?
In what ways does the content from this course affect a manager’s ability to create positive change within an organization?
To what extent can the content from this course contribute to social responsibility and positive social change?
How have the content and assignments shaped your goals now, and how do you anticipate they will shape your goals in the future?
2. In this course, you have expanded your understanding of finance in terms of the applications studied (e.g., weighted average cost of capital, bond and stock valuation, cash conversion cycle, etc.). You have also thought about the ways that financial management fits into the larger managerial framework of an organization. For this part, answer the following questions:

How would you integrate knowledge of financial management in your overall assessment of a business’s health and in your planning for growth?
How will your effectiveness as a manager increase as a result of your stronger understanding of managerial finance?
What ethics-based practices would you, as a manager, expect of your finance department?
How can financial management areas within your organization (or one with which you are familiar) effect positive social change within the organization’s serviced communities?

  1. Action Plan: Write a detailed Action Plan for one new goal for professional and personal development (you will continue to build on the list of goals you selected in your previous courses). Include the following in your Action Plan:

Your specific goal for professional and personal development, with an explanation as to why you selected this goal. Be sure to provide concrete and specific examples of why the goal is important, the extent to which this goal enables you to be an agent for positive social change, the personal or professional value you expect from achieving each goal, and how the goal relates to the resources reviewed in the course.
At least two objectives for the goal you have identified: Provide a rationale that explains how your objectives support the goal.
General Guidance on Application Length:

Your Assignment should be comprised of the following:

  • Executive Summary: Typically 2–3 paragraphs in length and no more than 1 page if single spaced
  • Analysis of how financial management fits into the larger managerial framework of an organization: Typically 1 to 2 pages (0.5 to 1 page if single spaced)
  • Action plan: Typically 1 to 2 pages (0.5 to 1 page if single spaced)

Refer to the Individual Reflection Grading Rubric for grading elements and criteria. Your instructor will use the rubric to assess your work.

To ensure that you follow the Academic Integrity standards you must take care to properly cite and reference any reused sections of previously submitted work.

All resources will be messaged to awarded scholar.

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Human Resource Assignment

Human Resource Assignment

Prepare a 700- to 1,050-word development plan that includes the following:

Assess the legalities of training.
Determine whether the plan could offend any of the protected classes.
Evaluate whether you will use the plan as the sole weighting for promoting and determining the eligibility of employees for opportunity to move forward at work.
Conduct a cultural assessment of your terminology.
Consider the various aspects of EEOC.
Use at least two (2) properly cited outside academic sources

Cite any sources according to APA formatting guidelines.

Part I

Prepare a 350 to 500-word executive summary as a team outlining the reasons why a company of your choice should invest in a mentoring program.

Include the following in the summary:

Provide the needs analysis assessment and outcome for a mentoring program
Determine if the mentoring program will be formal or informal
When will the organization realize the return on the investment
Evaluate any legal considerations of the program
Conduct a SWOT analysis that will summarize the Benefits and Risks of a mentoring program
Determine how the program will be measured

  1. Employee development is a career-long process. There is often more emphasis on preparing line employees for the next step than building good managers. Describe a manager development program with which you are familiar? What makes it successful? How is it different from other development programs in the organization?
  2. What are some mentoring practices that you have seen or participated in that were particularly effective? Why? How were the mentors chosen and how durable was the mentoring relationship?
  3. After watching the video, describe a situation with which you are familiar where coaching was used to guide an employee back in the right direction? Why was coaching a better choice, in the particular situation, than progressive discipline? Did it work?

(See Transcript attach its the video transcript you can read it than anser the question.)

  1. Discuss a situation where a manager or HR employee successfully mediated a disagreement between employees or a divergence of opinions? Was it a formal mediation program or an ad hoc intervention?
  2. “Discipline” does not sound like an employee development term but it can be if early steps are paired with well-developed action plans. Describe a situation with which you are familiar where an action plan was successfully used in a progressive discipline situation.

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Supply Chain for counterfeit drugs

Research and submit your report on “ Supply Chain for counterfeit drugs”

Marketing Mix

Discuss where their marketing mix strategies are similar and where they are different. Explain why.

Identify the product positioning and brand strategy used by your two chosen companies. Relate the importance of product positioning to their brand strategy.

Also, consider the element of ethical promotion and social responsibility toward consumers.

In addition to company websites, http://www.ibisworld.com/ and http://www.mergent.com/ are excellent resources to find information about markets and individual companies.

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Evaluate integrated marketing communications and its relationship to advertising strategy

Evaluate integrated marketing communications and its relationship to advertising strategy

Paper : Part C: Your Marketing Plan

To conclude your marketing plan, in Assignment 3, you will describe the company’s, marketing strategy, implementation strategy, expansion plan, social media strategy, monitoring methods, and integrated marketing communication strategy.

Write a six to seven page paper in which you:

  1. Develop the company’s branding, pricing, and distribution strategy.
  2. Classify the company’s major competitors as inter- or intra-competitors. Categorize the competitors’ major strengths and weaknesses.
  3. Develop the differentiation strategy in relation to the closest competitor.
  4. Establish whether the company’s intention is to be a leader or follower within the industry.
  5. Specify two social media and / or media tools that you would use as you develop your plan. Justify each of your chosen tools.
  6. Suggest the integrated marketing communications that are most relevant for your marketing plan. Relate each marketing communication to your company’s advertising strategy.
  7. Use at least five academic resources that address sustainability and monitoring of effective marketing plans and determine the applicability for your hypothetical company. These resources should be industry specific and relate to your chosen product / service. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

o Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

o Develop strategies to assess performance and achieve marketing goals.
o Develop pricing strategies and distribution channels for products.
o Analyze integrated marketing communications and its relationship to advertising strategy.
o Evaluate marketing research tools involved in the marketing process.
o Use technology and information resources to research issues in marketing management.
o Write clearly and concisely about marketing management using proper writing mechanics

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Analyze the significance of “price” in a free market economic system

Analyze the significance of “price” in a free market economic system

Part 1-

  1. Describe and provide examples of four different strategies for reaching global markets,
  2. When describing the state of the U S economy, reporters often refer to the nation’s GDP, its unemployment rate and the CPI. Explain what each of these terms means and why each measure is significant.
  3. Describe at least 3 ways that government can foster entrepreneurship and encourage the creation of wealth.
  4. Identify and describe the 4 basic rights that form the foundation of capitalism.

5.analyze the significance of “price” in a free market economic system

  1. Identify and discuss the social responsibilities of a firm to the four stakeholders described in your text – customers, investors, employees and society.

Part 2-WHAT:

choose a person, group, event or place and write about the subject in a way that brings the subject to life for the reader. Develop your thoughts and present them with specific and relevant examples, while applying effective writing strategies and appeals.
5 pages, double-spaced w separate reference page

Topic is”a profile on a company named Span Inc that provides support for new release prisoners” do need you to NOT write a kind of simple company report like one might do for a business class, where you look at profits and marketing plans and competition, etc.

Instead, I need you to humanize the topic–is there anyway for you to observe or report on how they interact with new release prisoners,by maybe taking an example (that sounds awful but what I mean is focus on one person or several people who are going to be released) and what obstacles they typically face, and how Span tries to assist them with these obstacles.

If you look at the post from Friday on the heroin addict: Bebinger, M. (2015, Sept. 25) After seven overdoses, Joey searches for a reason why he’s still here. WBUR CommonHealth. Retrieved from http://commonhealth.wbur.org/2015/09/joey-heroin-addiction-battle

This is kind of what I mean. Joey is the topic but he is meant to humanize the larger group/condition of addiction and what ‘typical’ obstacles they face.

Due to confidentiality I could understand why profiling people about to be released is problematic for you, but again I do want you to think of some way to get at the WHO and the WHY of this topic rather than a simple profile of the company.

Another thought, in profiling the company, and if you can’t really profile the prisoners themselves due to confidentiality, maybe you can profile one of the counselors who work with prisoners and that person (who again presents the larger topic of what this company tries to do) could tell you about the typical obstacles that s/he faces and that her clients/prisoners face as they try to reintegrate prisoners into society.

For example, I’d think women prisoners face unique challenges that perhaps male prisoners (without children) face? But I don’t know. That’s what your profile of this GROUP of people (prisoners being released) would show via the interview and observations of the company (and perhaps an employee/counselor who helps prisoners) would show.

A Profile Essay informs readers, provides insight, and uses vivid details about a subject. Unlike an essay based on experiences of its writer told in the first person, a profile offers the reader better understanding of an outside subject. This assignment presents subject matter for a specific audience and purpose and will lead you to identify main ideas, supporting evidence, and conclusions. It will also provide practice in form, organization, syntax, diction, style, and tone, while reinforcing that writing is a process requiring substantive revision.

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Analyze the effectiveness of social media in the selling of banking services and products.

Analyze the effectiveness of social media in the selling of banking services and products.

Social media is one of the most powerful networking platforms in the business world today. The use of this has been constantly increasing throughout the years as more people believe in its potential and it has proven to serve many purposes. According to Prodanova et al. (2015) the attributes that attract clients towards m-banking channels such as simplicity, practicality, rapidity of services, and modernity. Furthermore, comfort, accessibility, security, privacy, independence, continuity of service, full operation ability, charges are among the essential functional aspects that clients value. Both modern and traditional companies have indulged in the use of this platform due to its effective process of enhancing customer service as it enables a more personal relationship with individuals. The banking sector, being one of the most important entities in the current world, rely heavily on customer service due to its necessity in offering faster support, attention, information about the novelties and their selling product. The aim of this research study is to determine whether banks are achieving an optimal outcome with the use of social media.

Study Purpose

The study aims are to determine if banks are making optimal use of networks, differences between the primary entities in the use of their systems, details such as security, treatment, their use of business opportunities on the part of the banking entity. The purpose of this study is to pick up the definite idea of the use of this social networks within the most important banking entities in Spain and to create the ideal prototype of care using social media networks.

It will be in the best interest to pursue the topic through comparison between the significant banking entities and the use they give social media, how they direct themselves towards their customers, the treatment customers receive if there are existing ways of getting products without having to go to the banking branch. On the other hand, how the client feels when he’s getting the customer service through these social media platforms and, if he or she would prefer a conversation through the mobile phone if this generates distrust or trust, dependency or reliance, confidence or fear, security, or insecurity, and convenience or inconvenience.

Significance of the Study

Communication studies cover issues of human interaction with other individuals as well as institutions around them on various topics. This topic fits within the communications field as social media allows banks to connect with their customers in a completely different manner. Social media marketing throughout Facebook, game app, Twitter, and Instagram are becoming a convenient channel for retail customer interaction. According to Miranda (2013) in recent times, the online user-generated content through online social media networks has grown intensively. Collaborative projects, content communities, virtual game worlds, social networking sites, virtual social worlds, as well as blogs and microblogs are part of the social media technologies that are flourishing even in the global financial sector.

Prodanova et al. (2015) opine that currently balance checks, money transfer, ticket purchase, bill/tax payment, and hire mobile alert systems are performed through m-banking, hence the future is likely to have internet banking taking over the banking activities. This means that studying relevance, trends, and role of social media platforms becomes an important move the organizations could consider if they’ve to remain competent and relevant in business. Furthermore, it helps in the building of literature in business as an academic field so that the future scholars can explore It deeper and accrue relevant information.

Torres-Toukoumidis & Marín-Mateos (2017) mention that the 2015 National Institute of Statistics found out that 96.5 percent of the Spanish community own mobile phones, from which 22.7 percent use the internet in activities linked to bank accounts management. Similarly, Ditrenia’s study of 2015 indicated that fifteen million people in Spain have embraced mobile banking usage in control of their finances. With such findings, there is a forecast that by 2020 eighty percent of smartphone activities shall be on the banking market. Case studies

At the moment banks like Caixabank initiated digital platforms like Blackberry’s Apple World, Android Market, and AppleStore for financial service distribution in transfers, management of accounts, checking of balance sheets, customer service, and agency location in 2009. Afterwards, BBVA pioneered mobile payment application came out and enhanced bank management, consultation. The trend here shows that almost all banking institutions are utilizing digital and social media current trends in uplifting their business, innovatively running their affairs, acquiring clients, and expanding.

Objectives

The study objectives are to:

  • Determine the client’s profile that utilizes social media to contact with bank entities.
  • Evaluate the effectiveness of social media in the selling of banking services and products.
  • Determine the level of satisfaction of clients who use social media to contact their bank.
  • Establish the limitations found in the use of social media.
  • Compare the most known bank entities, choosing the best of each to create the customer service for the social media use.

The attainment of the above objectives in the study project call upon an analysis and comparison of prominent bank entities in Spain. Such banks include BBVA, Caixa, Santander bank through which data on social media usage, personalized use processes, customer service and commercial talks/information will guide the study.

Comparative analysis of Spanish Banks

Santander Bank utilizes social media platforms such as Twitter, YouTube, Facebook, Pinterest, and Google plus banco to seek customer satisfaction, incidents, complaints, brand experience (Santander Bank, n.d.). The social media applications have enabled them to serve diverse clients such as institutions, universities, corporations, and private banking clients, as well as individual clients. Furthermore, through the platform, they offer financial education, show their channels and accessibility. BBVA, on the other hand, responds to comments in their twitter, Facebook, online forums, and blogs through a communication system that has improved its feedback to more positive comments and less negative feedback by 1.5 percent (Wamba et al., 2016). The IBM analytical systems analyze brand perception, create delighted clients, establish prospects of making new clients and monitor their activities to retain them.

According to BBVA, Creating opportunities (2017) since the transformation towards a digital ecosystem in 2016, BBVA has managed to have a unique customer experience, a new quality model that offers real-time customer feedback, rapid identification and implementation of improvement opportunities and increased functionalities. The company’s improvement and enhancement of mobile banking applications in Chile and Colombia have doubled sales, which were1.4 million products sales and a 60% increase customers’ interaction volume in 2016. In 2017, the increased distribution models, and physical network efficiency emerged in its other branches too. BBVA (2015) notes that there is a comprehensive account of how BBVA Bank in Spain has reinvented itself into a digital age institution and the benefits accrued. The document reviews the new multinationals, future business models, talent and cultural innovation and leadership. Though the BBVA (2015), it is possible to learn how electronic technologies work and its role in the future business.

Finally, Caixabank, which is the first bank in Spain is known for installing the digital focus through electronic transactions, and about 55 percent internet and mobile channels. It is the leading Spanish bank with the international acquisition, and a 15 % market accessibility, value creation as well stock market accessibility and at least 13.6 million clients within its business model. The bank offers crowdsourcing platforms through which they receive client ideas, online banking since 2009 with an active mobile and online base (CaixaBank, 2014). The platforms have maintained clients and given a high rating reputation to the bank. All the three banks have had a successful creation of digital databases, a lot of people now stock through their platforms, the implementation took off making them digital transformation leaders (Quesada, 2016). The use of digital has attracted a lot of talent and great entrepreneurs culture.

Theoretical framework

Given that the study is focusing on the social media platform, its usage among the clients, and related issues, the suitable prism to apply is social media theory. According to Kaplan & Heinlein (2010), the social media theory, social factor evaluates the level of presence of a media through the aspects of physical, acoustic, or visual contact. Intimacy and immediacy influence it making it highly or lowly present. Similarly, there are the tenets of media richness that assumes that communication can resolve ambiguity and reduce uncertainty due to the differing degree of richness they contain at a given time. It will be possible to answer how social media impact the brand value a company in this day and age.

Methodology

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Research Design

The study methodology will be both qualitative and quantitative; that is a mixed approach to determine the relevance of social media platforms in the banking sector. The usage of social media platforms will be considered as a focal component that will enhance the examination of forms, the relevance of social media, and its usage in the current banking and overall business world.

Research Instrument

The study instrument will be a questionnaire that contains about ten validated questions, which focus on diverse ages of clients and from three Spanish different banks namely; Caixabank, BBVA, and Santander. The questions on the variables and research questions will have a Likert Scale measuring 1-5 with Always 5 Often 4 Not aware 3 Sometimes 2 Never 1. Its evaluation will enhance efficient and quick coding and analysis on the computer excel and other functional programs. The questionnaire will have items that will inquire about whether the customers utilize social media, the time they contact social media in the banking services and products, and satisfaction level. It also assesses if they would use social media again for this use, their attitude towards wait time and the process to be followed in the usage of the platform, and reasons behind clients entry into the social media. Then there is the most used social media platform applied in the banking services and products, the thought about social media and its continuity. These are the type of questions that the study will be asking the questionnaire. Consider the attached survey in Appendix 1.

Validity and Reliability of Data

To test validity and reliability, there will be interviews with the Public relations personnel or managers of the three selected Spanish banks that will serve it ascertaining the truth, reliability, and dependability of the information gathered from customers. Similarly, it will be significant to evaluate the ads and brochures of the selected three Spanish banks for it will expose the marketing and client response on their websites and company at large. A comparative analysis of the three Spanish banks will show the reliability of data as well as present diverse views of the nature of social media, its role and operation in the banking sector in relation to the clients.

Research Analysis

After collecting the data, the analysis will be enhanced through classification of data based on the study objectives, coding under specific titles based on the variables and the research questions, and offering both narration and organization of the items.

Overall, now the social media platform is a business strategy that indeed provokes the interest of people, allows self-assessment, persuasion, and the pursuit of potential client’s investment, engagement, organization, and experiment. The commonest social media platforms that companies use are; Google plus, Facebook, and LinkedIn. In the evaluation of the importance of social media and application in banks, it is clear that the clients use to search for products, comment on services offered by companies, order for goods, transact business, and follow up on organizational processes. Besides, social media is often used in improving customer retention, client acquisition, and marketing through images, analysis of client attitude, and promotions. The Spanish companies have proved the significance of social media through the innovative and expansion achievement they have attained while dispensing bank services and selling products. The idea has been adopted by a number of new multinationals for future business models, talent and cultural innovation and leadership. Therefore, an exploration of social media and usage in banks in critical in acquiring more relevant facts about its clients, usage and safety.

References

BBVA. (2015). Reinventing the company for a digital age. 1-468. Retrieved from https://www.bbvaopenmind.com/wp-content/uploads/2015/02/BBVA-OpenMind-book-Reinventing-the-Company-in-the-Digital-Age-business-innovation1.pdf

Cafral. (2014). Uses of Social Media by Banks. 1-9. Retrieved from http://www.cafral.org.in/sfControl/content/LearningTakeaWays/1216201531637PM-CAFRAL-LT-Uses-of-Social-Media-by-Banks.pdf

CaixaBank. (2014). CaixaBank – the leading force in Spanish retail banking. 1-85. Retrieved from https://www.caixabank.com/deployedfiles/caixabank/Estaticos/PDFs/Inversores_institucionales/20140423_Caixabank_corporate_presentation_en.pdf

Kaplan A.M., & Haenlein M (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53, 59–68.

Kirakosyan, K. (2014). The managerial view of social media usage in banking industry: case study for Romanian Banking System. Proceedings of the 8th International Management Conference, (pp. 225-232). Romania. Retrieved from http://conferinta.management.ase.ro/archives/2014/pdf/21.pdf

Miranda, F. (2013). Evaluation of Social Networks Sites in the Banking Sector: An Analysis of Top 200 International Banks. Journal of Internet Banking and Commerce, 18(2), 1-17. Retrieved from https://pdfs.semanticscholar.org/73bf/cf007ce0ca90ea792e93f8bf002e4dcfd6f3.pdf

Prodanova J., San-Martín S. & Jiménez, N. (2015). The present and the future of m-banking according to Spanish bank customers. Business Review, 1-24.

Quesada, V. (2016). Digital banking transformation: BBVA vs. Banco Santander. Retrieved from https://www.finextra.com/blogposting/12805/digital-banking-transformation-bbva-vs-banco-santander

Santander Bank. (n.d.). Sustainability. Retrieved from https://www.santander.com/csgs/Satellite?appID=santander.wc.CFWCSancomQP01&c=GSAgrupAsset&canal=CSCORP&cid=1278689260115&empr=CFWCSancomQP01&leng=en_GB&pagename=CFWCSancomQP01/GSAgrupAsset/CFQP01_GSAgrupAssetInformacion_PT10

Torres-Toukoumidis, A. & Marín-Mateos, D.P. (2017). Gamification in mobile applications for banking services in Spain. Vii(13). doi:orcid.org/0000-0002-7727-3985

Wamba, S. F., Akter, S., Kang, H., Bhattacharya, M., & Upal, M. (2016). The Primer of Social Media Analytics. Journal of Organizational and End User Computing, 28(2), 1-12. doi:10.4018/JOEUC.2016040101

Appendix

1.Questionnaire

  1. Do you offer social media elements or platforms to the clients while serving or selling them products? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
  2. Tick the platforms you use? Twitter, Facebook, Gamepads, Mobile services, ATM, if others name them.
  3. Do you meet the customer service through social media platform(s)? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
  4. Do your customers like the wait they must follow through using this platform (s)? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
  5. Do clients follow your platform(s) for promotions? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
  6. Do the clients utilize the platforms for customer service? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
  7. Do the customers use the platforms for publicity purposes? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
  8. Which of your social media platform (s) is most used in banking products or services? Twitter, Facebook, Mobile Service, gamepads, other (Name it)
  9. Which social media platform they would use to contact their bank? Twitter, Facebook, Gamepads, Mobile services, ATM, if others name them.
  10. Do your clients think the social media platform is the right way to go? Always 5 Often 4 Not aware3 Sometimes 2 Never 1
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Building Data Model |Management

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Building Data Model |Management

https://blackboard.strayer.edu/bbcswebdav/pid-25491334-dt-content-rid-142255812_2/courses/MAT510002VA016-1186-001/MAT%20510%20Linear%20Regression%20new%20HW%206%

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Explain role of system within its respective organization

Today, many companies use MISs, but remember that information systems vary across companies. Every company must use a system that is tailored to its needs.

Using the following link, review 3-4 of the listed information management case studies: IBM Information Management Case Studies (http://www-03.ibm.com/software/businesscasestudies/us/en/corp?OpenView&Count=30&RestrictToCategory=dmmain_InformixDynamicServer). (Note: if the link is no longer valid, you can choose any two information management case studies you like. Just be sure to reference them correctly.) Select two information systems to refer to in this individual work. Make sure you select at least two MISs to discuss.

Write a paper in which you address the following points regarding each system:

Explain the role of the system within its respective organization.

Outline the components of the system.

Describe the application(s) of the system.

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Network Routing And Switching| Computer Science

Network Routing And Switching| Computer Science

Week 6

ASSESSMENT

Weighting:

15%

1

Objectives
This assessment task requires you to demonstrate your knowledge of basic routing concepts by completing a number of exercise questions. The questions contain numerical as well as descriptive questions covering the material up to Week 6.

The questions are designed to help you to achieve the unit learning outcomes as listed in the unit profile.

Instructions
You must do this assignment on your own – it is not a group assignment.

Type all your answers in the ‘Template for Your Answers’ Section of this document and upload only that template. You could do that by copying the Template section into a new Word document for uploading. Answers that are not typed into the “Template for Your Answers” section may not be marked, or may be returned to you for re-typing and re-submission – late penalties will apply.

Where instructed, you must show the steps you took to arrive at your answers. Write your answers in your own words to avoid potential plagiarism and copyright violations.

You must submit the Answer section as a Word file (.doc or .docx). Do not submit PDF’s or any other type of file without express permission from the Unit Coordinator.

Plagiarism Procedures can be found in the CQUniversity Policies section of the Unit Profile.

Assessment Requirements and Marking Criteria

There are 3 main questions with some sub-questions and the requirements are stated for each one. You must answer all questions and sub-questions. Marks are indicated in the Answer Template.

The questions will be marked on correctness, logic and clarity, and addressing all parts of the question.

The Assignment Questions begin on the next page.

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USE THE PROVIDED TEMPLATE ON P.4 FOR ALL YOUR ANSWERS.

Question 1 – Address usage (3 marks)

Consider the following classless address block:

145.87.100.3/25

Calculate the following:

a) the network address,

b) the direct broadcast address, and

c) the range of addresses available for hosts

Show the steps you took to arrive at your answers.

Question 2– Allocating subnets from a block (8 marks)

A company has been granted a block of addresses which includes the address 172.38.216.7/23. Answer the following questions, showing your calculations.

a) Calculate the network address of this block and how many addresses including special addresses this block can provide (1 mark)

b) Create the following 6 subnets for this company by calculating the subnet address for each subnet. Answer this question by filling in the table in the Answer template. Use CIDR format for the mask.

I. 2 subnets with 64 addresses each (2 marks)

II. 4 subnets with 32 addresses each (4 marks)

c) How many addresses are unallocated? Show calculation (1 mark)

Question 3 – Network Tools (Windows) (4 marks)

Often the best way to gain an initial familiarity with network tools is to simply use them, at a basic level in exploratory mode as suggested in some of the tutorial exercises. Netstat and Tracert are included in Windows, while Wireshark is free to download and install. Explore Wireshark, Netstat and Tracert, then complete this question.

a) A wireshark scan has produced a packet capture, saved to a file named wireshark_capture01.pcapng and available on the Unit website. Download the file and open it in Wireshark, then answer these questions about the scan:

i. View Frame 2: On which interface was this packet captured? what transport layer protocol was used? What kind of message was being transmitted at that point? (1 mark)

ii. View Frame 10: What transport layer protocol was used? Scan a few more frames down: what general activity was the user most likely engaged in? – give reasons (1 mark)

b) A ‘NETSTAT –aon’ command has given the output shown below. Focussing on line 4 (highlighted), what type of application is sending messages on this connection, and is it over a secure connection or not a secure connection? – give reasons (1 mark)

Active Connections

Proto Local Address Foreign Address State PID

1 TCP 10.0.0.58:139 0.0.0.0:0 LISTENING

2 TCP 10.0.0.58:5040 0.0.0.0:0 LISTENING 7480

3 TCP 10.0.0.118:139 0.0.0.0:0 LISTENING 4

4 TCP 10.0.0.118:52450 52.63.165.133:443 ESTABLISHED 14080

5 TCP 10.0.0.118:52458 104.116.191.195:443 CLOSE_WAIT 8912

6 TCP 10.0.0.118:52791 40.100.151.2:443 ESTABLISHED 22400

7 TCP 10.0.0.118:52811 162.125.34.129:443 ESTABLISHED 4696

8 TCP 10.0.0.118:52820 34.232.224.128:443 CLOSE_WAIT 4696

9 TCP 10.0.0.118:52879 162.125.34.129:443 ESTABLISHED 4696

c) Do a TRACERT on your computer to www.facebook.com. Paste the output to your assignment answer template and discuss the output in sufficient detail to demonstrate that you understand the information being displayed (1 mark)

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Information Systems paper help

Information Systems paper help

Technology security.

You must produce a minimum of a 6 pages paper. You must use a minimum of references.

– Assure you are citing in APA format

-You must use a minimum of one graphics (may use a table)

– Double space the paper

– You must use APA formatting (6th Edition)

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Quantitative Reasoning II Paper: Calculations and Visuals

Quantitative Reasoning II Paper: Calculations and Visuals

In this stage you will do statistical reasoning and mathematical modeling to show central tendency and two variable analyses, including regression with equation and R squared value from the data set you chose in Week 2. The purpose of this assignment is to have you practice creating visuals using your own data. This shows you how you will be working with data in your own careers.

The purpose of this assignment is to gain experience creating visuals using the data for the topic you selected in Week 2. Use statistical reasoning and mathematical modeling to show central tendency and two-variable analyses, including regression with equation and R2 value.

Watch How to Create Trendlines and Scatterplots in Excel®.

Watch Lynda.com® Video: Adding Trendlines to Charts.

Watch Lynda.com® Videos: Creating Pie Charts, Histograms, & Box-and-Whisker Plots.

Create at least three visuals.

One visual must be a scatter plot with trend line, equation, R2 value, and prediction value.
Two of the remaining required visuals can be of the following format: histogram, box and whisker plot, or pie chart.
Please note that the data set that you chose in Week 2 includes data that will not be needed to create your visuals. Quantitative reasoning requires critical thinking to decide what data is necessary.
Create a Microsoft® Word document that includes your three visuals and the following items:

Title of your project and the scenario you are addressing
Brief description of each visual (15 to 50 words)
Consider including the following for each visual when applicable:
A chart title that is appropriate for the data
A descriptive x-axis label
A descriptive y-axis label
For your xy scatter plot, make at least one prediction using the trend line equation for a date in the future. How confident are you in this prediction? State your prediction and provide justification (50 to 150 words).
If you created a box and whisker plot, describe the central tendency of the values. What does this tell you about the data and about your project?
Calculate the mean of the sample data.

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Analyze any legal considerations of the program

Analyze any legal considerations of the program

Create a 700- to 1,050-word development plan that includes the following:

Assess the legalities of training.
Determine whether the plan could offend any of the protected classes.
Evaluate whether you will use the plan as the sole weighting for promoting and determining the eligibility of employees for opportunity to move forward at work.
Conduct a cultural assessment of your terminology.
Consider the various aspects of EEOC.
Use at least two (2) properly cited outside academic sources

Cite any sources according to APA formatting guidelines.

Part I

Create a 350 to 500-word executive summary as a team outlining the reasons why a company of your choice should invest in a mentoring program.

Include the following in the summary:

Provide the needs analysis assessment and outcome for a mentoring program
Determine if the mentoring program will be formal or informal
When will the organization realize the return on the investment
analyze any legal considerations of the program
Conduct a SWOT analysis that will summarize the Benefits and Risks of a mentoring program
Determine how the program will be measured

1. Employee development is a career-long process. There is often more emphasis on preparing line employees for the next step than building good managers. Describe a manager development program with which you are familiar? What makes it successful? How is it different from other development programs in the organization?

2. What are some mentoring practices that you have seen or participated in that were particularly effective? Why? How were the mentors chosen and how durable was the mentoring relationship?

3. After watching the video, describe a situation with which you are familiar where coaching was used to guide an employee back in the right direction? Why was coaching a better choice, in the particular situation, than progressive discipline? Did it work?

(See Transcript attach its the video transcript you can read it than anser the question.)

4. Discuss a situation where a manager or HR employee successfully mediated a disagreement between employees or a divergence of opinions? Was it a formal mediation program or an ad hoc intervention?

5. “Discipline” does not sound like an employee development term but it can be if early steps are paired with well-developed action plans. Describe a situation with which you are familiar where an action plan was successfully used in a progressive discipline situation.

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Carry out a SWOT analysis that will summarize the Benefits and Risks of a mentoring program

Carry out a SWOT analysis that will summarize the Benefits and Risks of a mentoring program

Create a 700- to 1,050-word development plan that includes the following:

Assess the legalities of training.
Determine whether the plan could offend any of the protected classes.
Evaluate whether you will use the plan as the sole weighting for promoting and determining the eligibility of employees for opportunity to move forward at work.
Conduct a cultural assessment of your terminology.
Consider the various aspects of EEOC.
Use at least two (2) properly cited outside academic sources

Cite any sources according to APA formatting guidelines.

Part I

Create a 350 to 500-word executive summary as a team outlining the reasons why a company of your choice should invest in a mentoring program.

Include the following in the summary:

Provide the needs analysis assessment and outcome for a mentoring program
Determine if the mentoring program will be formal or informal
When will the organization realize the return on the investment
Evaluate any legal considerations of the program
Conduct a SWOT analysis that will summarize the Benefits and Risks of a mentoring program
Determine how the program will be measured

1. Employee development is a career-long process. There is often more emphasis on preparing line employees for the next step than building good managers. Describe a manager development program with which you are familiar? What makes it successful? How is it different from other development programs in the organization?

2. What are some mentoring practices that you have seen or participated in that were particularly effective? Why? How were the mentors chosen and how durable was the mentoring relationship?

3. After watching the video, describe a situation with which you are familiar where coaching was used to guide an employee back in the right direction? Why was coaching a better choice, in the particular situation, than progressive discipline? Did it work?

(See Transcript attach its the video transcript you can read it than anser the question.)

4. Discuss a situation where a manager or HR employee successfully mediated a disagreement between employees or a divergence of opinions? Was it a formal mediation program or an ad hoc intervention?

5. “Discipline” does not sound like an employee development term but it can be if early steps are paired with well-developed action plans. Describe a situation with which you are familiar where an action plan was successfully used in a progressive discipline situation.

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Module/Week 8 — Encountering the One Who Calls Us to Follow

  • Summarize the significance of Jesus’ 3 resurrection appearances to His disciples.
  • Explain how John 21 supports the notion of Johannine authorship of the Gospel.
  • Identify unique characteristics of John’s Gospel in relation to the Synoptic Gospels.
  • Demonstrate how John’s theology is firmly rooted in the Old Testament.
  • What are the circumstances surrounding Jesus’s three resurrection appearances to his disciples?
  • What is the primary purpose for Jesus’s commissioning of Peter?
  • How does the final chapter of John’s gospel support the notion that the apostle John wrote it?
  • Trace the story line of each of the three Synoptic Gospels and relate these to that of John’s gospel.
  • Comment on each of the fourteen explicit Old Testament quotations in John’s gospel, considering also the book’s most significant Old Testament allusions.
  • Discuss the points of contact between John’s gospel and the other Johannine writings as well as similarities and differences between John and Paul, Hebrews, or Peter.

Comparative Essay Instructions

Selection of Topic

Choose 1 of the following topics for your Comparative Essay:

  1. Age of the earth (radioisotope dating vs. alternative methods)
  2. Origin of coal(swamp forestsvs. marine deposition)
  3. Dating the rock layers seen in the Grand Canyon (old earth vs. young earth)
  4. The fossil record(evidence of: long periods of time vs. short periods of time)
  5. Mass extinctions in the fossil record(old-earth vs. young-earth)
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Content and Outline

Use the following outline when writing your paper. Each point on theoutline below must be a separate section (with the section heading, as indicated) within your paper.

  1. Introduction
  • Indicate which topic you chose from the list above.
  • Indicate the purpose of your paper (i.e., to compare old-earth and young-earth viewpoints on your chosen topic).
  1. Old-Earth Secular View
  • What is the old-earth secular viewpoint and the evidence supporting that viewpoint on your chosen topic?Are there assumptions that are part of this viewpoint?
  • Young-Earth View
  • What is the young-earth viewpoint and the evidence for that viewpoint on your chosen topic?Are there assumptions that are part of this viewpoint?
  1. Comparison of the Viewpoints
  • Comparison is articulating similarities between the 2 viewpoints. What are the similarities (if any) in time, sequence, and processes involved?
  • Be sure to provide at least 2 similarities (comparisons) between the viewpoints.
  1. Contrast of the Viewpoints
  • Contrast is articulating differences between the 2 viewpoints.What are the differences (if any) in time, sequence, and processes involved?
  • Be sure to provide at least 2 differences (contrasts) between the viewpoints.
  1. Conclusion
  • Provide a summary statement for your paper.
  • Be sure to restate your purpose.
  • Do not introduce new material in your conclusion.

 

Avoid using first person throughout the paper. Use of “I” or “we” should be avoided.

 

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Length

This paper must be 1,000–1,500 words.Do not exceed this word limit. The title page and reference page do not count toward this word total.

 

Format

You must use current APA formatting. Papers must be double-spaced with 1-inch margins. Font is to be 12-point Times New Roman. Include a cover or title page with:

  • paper title
  • your name
  • instructor’s name
  • course number, section number and course name (i.e., PHSC 210 B21, Elements of Earth Science)
  • date

There is no need to include an abstract in your paper.

 

Sources

Your Comparative Essay must include at least 4scholarly sources in addition the course textbook and the Bible. Of these required sources, 2 must be from an old-earth perspective and 2from a young-earth perspective. Acceptable sources include journal articles, manuscripts, scholarly textbooks, and/or internet sites from .edu or .gov sources. Avoid internet sites from .com, .net, .org, etc. as the information contained therein is not often peer reviewed. There are exceptions to this rule (e.g., the Institute for Creation Research site is a .org site, but it has been judged a reputable site by those in the young-earth community. Answers in Genesis is also acceptable.). In particular, avoid Wikipedia. Study Bibles are alsonot appropriate for this assignment.

 

Citation

Be sure to cite your sources in the body of your paper using current APA formatting. Examples of current APA formatting rules can be found here. Also, a presentation about current APA formatting is provided in Module/Week 6.

 

Plagiarism

Plagiarism is an academic infringement and a violation of Liberty’s Honor Code. To learn more about plagiarism and how to avoid it, visit this website. All submitted essays are subject to a SafeAssign review. This will compare your paper against thousands of other submissions.  Cases of plagiarism will be dealt with according to current policies established by Liberty University Online.

 

Submission

Submit your work to Blackboard as a Microsoft Word document. Do not paste your paper in the submission box in Blackboard, only upload the Word document. Do not submit as .pdf file.

 

Submit your Comparative Essay by 11:59 p.m. (ET) on Monday of Module/Week 6.

Perspectives of Aging Reflection

Research three types of media, either electronic or print, that depict an older adult. You may look at television, movies, greeting cards, or newspapers as a few examples. Look for stereotypes in the media and how the older adult is portrayed.

Include an explanation of ageism and how misconceptions and misinformation play a role in it.

Evaluate the challenges of motivating employees

From the e-Activity, determine how you would adapt your leadership style to effectively manage the foreign worker force. Identify three differences you would expect and how you would lead this group in a more meaningful way.

Justify your opinion about how autocratic or democratic leadership styles are more effective for non-Western cultures.

“Rewards and Motivation” Please respond to the following:

It’s important that reward systems are aligned with the country’ s culture. Analyze how you would align the major characteristics in a reward system for a different culture, and determine how you would approach this problem.

Evaluate the challenges of motivating employees in an international setting and analyze which employee characteristics will be most important to consider and how you would overcome them.

 Explain e-business- the sarbanes oxley act

The Sarbanes Oxley Act (Sox) came about as a result of corporate scandals such as Enron and Worldcom. Critics say that it is burdensome for most medium sized business. Others say that it is working. All one has to do is pick up the Wall Street Journal on any given day and find irregularities: From Coca-Cola, to Tyson Chicken’s CEO, to most all Big Accounting Firms. What do you say?

Critically analyze the value of the marketing

What are the basic marketing functions that must be performed in the marketing channel?

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Explain how the concepts of demand and price

You have just been hired as the corporate account manager at a brand hotel. The manager asks you to evaluate the prices of corporate accounts that the hotel has to see if they need to be adjusted. How would you go about this task?

Pricing Strategies: Part II

Case Study: Pricing Almost Destroys and Then Saves a Local Restaurant

Why was Mr. Herrera reluctant to raise his prices? How did these low prices almost destroy the business?

Using this case as an example, explain how the concepts of demand, price, and profits are interrelated and why was the revenue (Yield) management important for the Mexicatessan restaurant?

In addition to revenue management, are there other pricing strategies that this restaurant can consider? If yes, discuss what those are. If no, support your idea.

 

Taxation research and communication

Suppose a client has come to you with a question about corporate taxation. Discuss your plan of action and communication with the client. Remember, the client does not have any technical background, and you need to communicate in terms he or she will understand.

 

  1. What would be your plan of action?
  2. What tax sources would you use to research the problem?
  3. How would you communicate your findings to the client?
How is the marketing of services different than the marketing of a product?

How is the marketing of services different than the marketing of a product?

 

Describe the marketing process and the basic elements of the marketing mix.

Describe the marketing process and the basic elements of the marketing mix.

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Human Resource Project

Create a 350 to 500-word executive summary as a team outlining the reasons why a company of your choice should invest in a mentoring program.

 

  • Provide the needs analysis assessment and outcome for a mentoring program
  • Determine if the mentoring program will be formal or informal
  • When will the organization realize the return on the investment
  • Evaluate any legal considerations of the program
  • Conduct a SWOT analysis that will summarize the Benefits and Risks of a mentoring program
  • Determine how the program will be measured

 

 

  1. Employee development is a career-long process.  There is often more emphasis on preparing line employees for the next step than building good managers.  Describe a manager development program with which you are familiar?  What makes it successful?  How is it different from other development programs in the organization?
  2. What are some mentoring practices that you have seen or participated in that were particularly effective?   Why?  How were the mentors chosen and how durable was the mentoring relationship?

 

  1. After watching the video, describe a situation with which you are familiar where coaching was used to guide an employee back in the right direction?  Why was coaching a better choice, in the particular situation, than progressive discipline?   Did it work?

 

  1. Discuss a situation where a manager or HR employee successfully mediated a disagreement between employees or a divergence of opinions?   Was it a formal mediation program or an ad hoc intervention?

 

  1. “Discipline” does not sound like an employee development term but it can be if early steps are paired with well-developed action plans.   Describe a situation with which you are familiar where an action plan was successfully used in a progressive discipline situation.
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Prepare a memo to the organisation addressing a key concern

Prepare a memo to the organisation addressing a key concern

Landscaping company wants to upgrade their outdated accounting system to QB online:

you will prepare a memo to the company addressing a major concern of yours that you wanted to be sure was covered in this process: internal controls. Discuss the various changes that must be made when transitioning from a manual accounting system to a computerized accounting system. Consider what processes might need changed or if there are any new opportunities for fraud to take place given this change.

2 Pages, APA format

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Research assignment on jobs and majors with fright future in usa

Research assignment on jobs and majors with fright future in usa

Direction

1) You are going to write a research-based paper presenting your own view point opinion on your topic. You will summarize what you have read from the 2 reading sources, paraphrase and quote facts from the readings, and add your own ideas.

2) I uploaded 2 articles sources. Have to use this 2 sources!

-Job outlook for College graduates is slowly improving
-Many with new college degree find the job market humbling

3) The topic of my research paper will be about the jobs and majors with the fright future in America

4) required criteria for this paper

* you must include a paper title and your full name at the top of your paper

*You are to write a 2 to 3-page double spaced typed paper, using a 12-point font size, with a title.

*You need to have 4 reading sources (2 textbook essays and 2 online articles): include MLA documentation within the paper, and an MLA Works Cited page.

* at least 4-6 MLA citations.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Ethics and social responsibility

Ethics and social responsibility

Purpose of Assignment

This assignment is designed to identify how decisions impact a business. Corporations have an obligation to be ethical at all times. For this assignment; the student will identify potential ethical implications surrounding the decision, and how this may impact the decision-making process. From there, corporate social responsibility will be explained and how it can impact the outcome of decision-making for an organization.

Assignment Steps

Identify a business in your local community. This can be your current place of employment or a business with which you are familiar.

Develop a 1,050-word examination of the ethics and social responsibility practices within the organization.

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Include the following in your examination:

  • Select a business decision within the organization.
  • Identify the potential ethical implications associated with this decision.
  • Determine the effect this may have on the decision making process.
  • Identify how the organization applies corporate social responsibility to the business.
  • Evaluate the influence that corporate social responsibility has on the organization.
  • Discuss the application of critical thinking to corporate social responsibility.

Format the assignment consistent with APA guidelines.

Click the Assignment Files tab to submit your assignment

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Government’s Role In Healthcare| Social Science

Government’s Role In Healthcare| Social Science

In the United States, a significant number of the current population is uninsured. Reducing that number is critical to maintaining a healthy population. The federal government plays a large role in healthcare and sets the standards, regulations, and policies. In most industries, market-based competition is the primary incentive for sellers to maximize the quality of their product or service and to limit the cost.

look at the following:

· What is the government’s role in healthcare? How does the government impact healthcare organizations?

· How does health insurance impact healthcare delivery?

· How can we reduce the number of uninsured people while maximizing quality and access and minimizing costs?

Support your answer with relevant resources. Paper should be 2 to 3 paragraphs in length.

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False Memories

Watch the following videos:
False Memories (Links to an external site.)Links to an external site.
Loftus Speaks: The Malleability of Memory (Links to an external site.)Links to an external site.

In the videos, Loftus describes the ease with which false memories can be created or altered. Yet people like Paul Shanely are incarcerated, convicted of heinous crimes based on the testimony of men who have claimed to have repressed memories of years of childhood sexual abuse until adulthood. The two sides of the argument are referred to as “The Memory Wars.” For this discussion, choose one of the following prompts:

Analyze both sides of the Shanely case. Which side is best supported by the scientific evidence? Which one do you support and why?
Analyze the case of the Ramona family. How could the daughter repress such memories for so long? Does the fact that her father successfully sued the therapist prove that the memories are false?
Analyze the case of Jennifer Thompson-Cannino and Ronald Cotton. How is it possible to be so sure that you recognize a face when it is not the right person?
Provide an overview of Loftus’ research. How does that prove (or not) that memories can be created or altered?

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Offender Rehabilitation History

Assignment Guidelines:

  • Using the library, course materials, textbook, and Web resources, research the custodial model of incarceration of the United States and the rehabilitation model of the United Kingdom.
  • Address the following in a Word document of 2–3 pages:
    • How are these 2 models similar?
    • How are these 2 models different?
    • Which model do you feel is more effective at reducing the rate of recidivism?
    • Do you believe that both countries should adopt the same model of incarceration?
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Rehabilitation Programs in Criminal Justice System

Develop a research plan that will include the following:

Rehabilitation Programs in Criminal Justice System

  • Thesis statement: This statement presents the problem or issue you intend to research, and it should be clear and concise.
  • Hypothesis: This is a statement of prediction regarding the results of the problem or issue. Briefly identify your working solution to the problem. How might your working solution solve the problem? Be sure to note that your working solution will evolve through continued research and analysis.
  • Measurement and analysis approach: Define the key points that you will research and explain how you will gather and analyze the data you find. Intend to incorporate information related to technology and crime statistics that apply to your issue.
  • Applicable resources: Identify 5 sources that you have found that are the most relevant and best support your purpose statement. List the sources and then record the main idea as notes to use as part of your research later. Identify case studies, library, Web, and other scholarly resources.
  • Ethical standards: What are your ethical and legal responsibilities to ensure that your final report will be of the highest ethical standards?
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Discuss the basic theories of motivation as well as a description of what they are.

Research and discuss the basic theories of motivation as well as a description of what they are.
The requirements below must be met for your paper to be accepted and graded:
· Write between 500 – 750 words (approximately 2 – 3 pages) using Microsoft Word.
· Use APA style.
· Use font size 12 and 1” margins.
· Include cover page and reference page.
· At least 60% of your paper must be original content/writing.
· No more than 40% of your content/information may come from references.
· Use at least two references from outside the course material, preferably from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the two reference requirement.
Reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) must be identified in the paper and listed on a reference page. Reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) must come from sources such as, scholarly journals found in EBSCOhost, online newspapers such as The Wall Street Journal, government websites, etc. Sources such as Wikis, Yahoo Answers, eHow, etc. are not acceptable.

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Suggest why slavery was and is incompatible with our political and economic system.

Assignment 2.1: Liberty Challenged in Nineteenth Century America Thesis and Outline
Due Week 7 and worth 50 points

America became a free independent nation. With the signing of the Treaty of Paris in 1783, the former mother country, England, recognized that its children, the colonies, were now on their own. A constitutional republic was birthed, and thus the challenges began. Slavery, the “Peculiar Institution,” was a monumental issue facing the country. Would it die or would it survive and possibly take a nation divided with it? This sectionalism followed Americans up into the Civil War. Dissect this crisis by addressing parts I and II below.

For the next part of this assignment you will create an outline of the main points you want to address in this paper. This will serve as the basis for your Assignment 2.2 Final Draft.

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Part 1:

Write a thesis statement that is one to two (1-2) sentences long in which you:

State your thesis on the significance of this slavery issue, as exemplified in your research. Justify your response.

For the first part of this assignment you will create a thesis statement. A thesis statement is usually a single sentence somewhere in your first paragraph that presents your main idea to the reader. The body of the essay organizes the material you gather and present in support of your main idea. Keep in mind that a thesis is an interpretation of a question or subject, not the subject itself.

 

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Part 2:
For the next part of this assignment you will create an outline of the main points you want to address in this paper. This will serve as the basis for your Assignment 2.2 Final Draft.

2. Write a one to two (1-2) page outline in which you:

Describe two (2) outcomes of the 3/5ths Compromise, Missouri Compromise of 1820, Compromise of 1850, Kansas-Nebraska Act, and the Dred Scott Decision. Note: Be sure to provide two (2) outcomes for each legislation.
Suggest three (3) reasons why slavery was and is incompatible with our political and economic system.
List three to five (3-5) driving forces that led to the Civil War.
Use at least three (3) academic references besides or in addition to the textbook. Note: Wikipedia and other similar websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

This course requires use of Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.

The specific course learning outcomes associated with this assignment are:

Recognize the main factors that led to America’s early development.
Identify and discuss the different ways that the heritages of slavery, the Civil War, and Reconstruction have shaped America’s history.
Summarize and discuss the ways that formal policies of government have influenced the direction of historical and social development in the United States.
Examine how changes in social and economic conditions and technology can cause corresponding changes in the attitudes of the people and policies of the government.
Specify ways that women and minorities have responded to challenges and made contributions to American culture.
Use technology and information resources to research issues in American History to 1865.
Write clearly and concisely about American History to 1865 using proper writing mechanics.

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The relationship between project management and overall performance of a company.

Topic:

The relationship between project management and overall performance of a company.

4 – 5 pages content
APA format
0% Plaigiarism

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What jobs do you think have the best mix of salary and other characteristics that individuals care about?

Purpose of Assignment

The purpose of this assignment is so students may look at the microeconomic data and other sources for better understanding of trends and determinants of the labor market.

We will look at the microeconomic data and other sources for better understanding of trends and determinants of the labor market. The Bureau of Labor Statistics (BLS) website provides public with an easy access to different statistical tools and different types of data presentation.

Assignment Steps

Select one of the following surveys as a team, from the BLS Current Employment Statistics survey (National):

Use this one.

Trade, Transportation, and Utilities Employment – CES4000000001

Retrieve and save a Microsoft® Excel® file and the graphs to your desktop for analysis. You will have to check the “include graph” box along the top of the page to see the graph, and you will need to copy and paste the graph separately into your Microsoft® Excel® document.

Tutorial help on Excel® and PowerPoint® functions can be found on the Microsoft® office website. There are also additional tutorials via the web that offer support for office products.

Consider the following two articles, located in the Week 4 Electronic Reserve Readings, discussing actor salaries and hedge fund executives’ average salaries:

“Robert Downey Junior is Hollywood’s Highest-Paid Actor”
“In Tough Year, Hedge Fund Leaders Still Paid Well: Average Salary of $467M Was Half 2013, Report Says”

Online Classes: Prepare and present a 5- to 8-slide Microsoft® PowerPoint® presentation-analysis.

Campus Classes: Prepare a 5- to 8-slide Microsoft® PowerPoint® presentation based on your analysis to share in class.
Include the following content in the presentation:

What are trends in the labor market for the chosen labor group that you can identify for the last 10 years? Please provide the retrieved statistics.

What factors affected the demand and supply for this labor group during the last 10 years? Research and report data available from Bureau of Labor Statistics (BLS) and other peer reviewed sources.

Why do actors and actresses earn so much compared to the chosen labor group?

Why do hedge fund executives earn so much compared to the chosen labor group?

In addition to wages, what other factors influence an individual to choose one job over another?

What jobs do you think have the best mix of salary and other characteristics that individuals care about?

Make sure 6 of the slides cover these 6 questions in order.

Cite a minimum of three peer-reviewed sources, not including the textbook and required economic data.

Format consistent with APA guidelines.

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Identify potential roles of human resources representatives within an organization.

First Assignment: (First paper)
Create a sample Mind Map on a topic of your choice.
Include at least three major subjects with two subtopics each.

Second Assignment: (Second Paper)- ( Notice that it says, select one of your HR roles listed in your mini map in this assignment which is from the above first assignment mind map ).

This is a two-part assignment.
Part 1:
Identify four potential roles of human resources representatives within an organization.
Create a Mind Map or infographic that summarizes 7 to 10 characteristics or responsibilities of those individuals.
Part 2:
Select one of the HR roles listed in your Mind Map, and research potential job requirements.
Write a 225- to 525-word job description for the HR role that you have selected.

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What is a physicians obligation with respect to telling the truth to his or her patients?

Week 1 – Assignment

Ethical Question
[WLO: 4] [CLOs: 1, 5]
Prior to beginning work on this assignment, read Chapter 1 of the textbook. This chapter will introduce you to the basic form and subject matter of ethical reasoning and assist you as you select an ethical question, examine the context, issues, and arguments surrounding the question, and attempt to defend an answer to the question.
Please read these assignment instructions before writing your paper as they contain very precise and specific instructions on both the content and format requirements. You should download the provided outline and use that to structure your paper, as well as consult the assignment guidance and modeled example for additional help. Finally, before submitting your assignment please use the checklist to ensure that you have completed all of the requirements.
Overview

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This course has three written assignments that build upon one another and are designed to take you step-by-step through a process of writing a paper that identifies an ethical question, examines the context, issues, and arguments surrounding the question, and attempts to defend an answer to that question using strong moral reasoning.
This first written assignment is a six-part exercise comprised of the following sections:

Ethical Question
Introduction
Position Statement
Reasons in Support of Your Position
Opposing Position Statement
Reasons in Support of the Opposing Position

The assignment should be 500 words, written in essay form, with six clearly labeled sections as indicated below, and include a title page and reference page.
Part 1: Ethical Question
Before writing the paper, you will need to spend some time thinking about the specific ethical issue you want to focus on throughout this course.

Begin this task by viewing the list of approved ethical topics and questions provided in the Week 1 Announcement titled: “Written Assignment Ethical Topics and Questions List.” Take some time looking over the list and browsing through some of the material in the corresponding chapters of the textbook in which each topic is addressed and decide which to focus on.
Once you have done this, choose one of the ethical questions associated with that topic. If you wish to do so, you may formulate your own ethical question, but it must be on one of the topics listed in the announcement. Be sure to carefully study the provided questions and model your own question after them in terms of specificity and ethical focus.”

Place the ethical question under the Part 1: Ethical Question heading at the top of the paper.
Part 2: Introduction
In this section of your paper, you should introduce the topic and question at issue by doing the following (not necessarily in this exact order):

Explain its relevance and importance.
Define any key terms and concepts.
Provide any relevant context and background information.
Briefly reference an idea, quote, or analysis of the issue that you have found in one of the required resources on the topic. Required resources include the textbook chapter focused on that topic (6, 7, 8, 9, or 10), the “Primary Sources” listed at the end of Chapters 6-9, and the “readings listed under “Further Reading” at the end of each section in Chapter 10.

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The introduction will be the longest section of this assignment and should be at least 300 words in one or two paragraphs. Place the introduction material under the Part 2: Introduction.
Part 3: Position Statement
Your work on the introduction section has likely unearthed various positions one might take on the ethical question you have chosen. In this section, you will formulate a position statement.

A position statement is a one sentence statement that articulates your position on the issue and directly answers the question you have raised. For example, if the question was, “What is a physician’s obligation with respect to telling the truth to his or her patients?” a position statement might be “A physician may never directly lie to a patient, but it may be moral for a physician to withhold information if the physician reasonably believes doing so directly benefits the patient.” A different position statement might be: “A physician may use any means necessary, including lying to a patient, if the physician believes that will produce the best overall results.” However, the following statement would not be a sufficient position statement: “A physician must always respect the rights of his or her patients.” The reason this is not a sufficient position statement is that it does not directly answer the question concerning truth telling.
Think of the position statement as the strongest claim you would make if you were a prosecuting attorney making your opening statement to a jury, where you want to state precisely and directly the position you want them to believe.

Place the position statement under the Part 3: Position Statement heading.
Part 4: Reasons in Support of Your Position
Now that you have articulated a position on the issue, write a short paragraph—just a few sentences—that presents and explains one or two of the strongest reasons in support of your position statement.

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You want your supporting reason to explain why someone should support the position you are taking on the ethical question. A supporting reason is a consideration that helps to show why your position is stronger than another position.
One way to approach this is to imagine yourself in friendly conversation with someone who does not necessarily agree with your position (perhaps they disagree, or perhaps they are undecided). When you state your position, they might ask why you think that; the kind of response you would give is a supporting reason.
Supporting reasons can include many things including, but not limited to: an appeal to moral principles such as duty, justice, fairness and equality; the positive or negative effects of certain actions on policies; or a summary of facts, statistics or evidence and an explanation of how they support your view.

Place the supporting reason(s) under the Part 4: Reasons in Support of Your Position heading.
Part 5: Opposing Position Statement
Now that you have provided reasons to support your position statement, in this section you will take a step back from all of that and articulate a statement that expresses an opposing or contrary statement.

Think of the opposing position statement as the strongest claim you would make if you were the defense attorney making your opening statement to the jury immediately after they have heard the prosecutor’s statement.

Place the opposing position statement under the Part 5: Opposing Position Statement heading.
Part 6: Reasons in Support of the Opposing Position
In this section, write a short paragraph—just a few sentences—that presents and explains one or two of the strongest reasons in support of the opposing position statement.

A strong opposing reason is a reason anyone would need to consider, even if they do not agree with the opposing position.
In other words, do not simply contradict claims that you make in Part 4, especially factual claims! You should strive to identify and articulate considerations in support of the opposing position that you think are accurate and true, or at least plausible, even if you still believe your own position has the most support overall.
If the reason(s) in support of the opposing position are ones you consider obviously false or indefensible, you should look for better reasons.
Put yourself in the position of a defense attorney who has to make the best possible case to the jury in defense of his or her client.

Place the opposing reasons under the Part 6: Reasons in Support of the Opposing Position heading.
In your paper,

Identify the ethical question.
Introduce the topic and question.
Formulate a position statement.
Explain the strongest reasons in support of the position statement.
Formulate an opposing position statement.
Explain the strongest reasons in support of the opposing position statement.

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The Ethical Question paper

Must be 500 to 600 words in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)Links to an external site. resource.
Must include a separate title page with the following:

Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted

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Discuss the similarities and differences that exist between the basic types of occupational exposure limits (OELs).

1) Perform the following calculation for air concentration. Acetone: 42.0 ppm = ____ mg/m3?

2) Perform the following calculation for air concentration. Formaldehyde: 4.0 mg/m3 = ____ ppm?

3) Perform the following calculation for air concentration. Benzene: 3.0 ppm = ____ mg/m3

4) Perform the following calculation for air concentration. Sulfuric Acid: 2.5 mg/m3 = ____ ppm

5) Discuss the similarities and differences that exist between the three basic types of occupational exposure limits (OELs). Describe how each type of OEL is used to control occupational exposures, and provide at least one specific chemical for which each type of OEL has been established.

Your answer must be a minimum of 200 words in length.

6) Describe how hazard notations are used to derive OELs, including the additional hazard notations included by the Occupational Safety and Health Administration (OSHA). How would these notations be used in industrial hygiene practice?

Your answer must be a minimum of 200 words in length.

7) Define the lowest observed adverse effect level (LOAEL) and the no observed adverse effect level (NOAEL), and describe how they relate to the point of departure (POD). Describe how each of these are used to derive an OEL.

Your answer must be a minimum of 200 words in length.

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What demographic constituencies (body of voters) are represented by the mainstream American political parties?

What demographic constituencies (body of voters) are represented by the mainstream American political parties? How have their geographic centers of strength shifted in the last half century? (Use outside and textbook as sources)

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What are national party committees, and what do they do?

What is the national party convention, and how much control does it exert over nominees and state and local party organizations? What are national party committees, and what do they do? In what ways have they become increasingly important? What are congressional campaign committees, and what do they do? How are they related to the national party convention and the national party convention? What do the connections between these national party bodies say about the organizational structure of the parties?

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BSBCUS403 Implement customer service

BSBCUS403 Implement customer service

Activity 4.

1. why is customer feedback important? Discuss in 150-180 words.

 

 

2. Describe how customer feedback should be shared and discussed in 180-200 words.

 

 

 

3. describe what should happen to feedback date adter it has been collected in 180-200words.

 

 

Activity 5.

1. place the following steps in the problem resolution process in their correct order:

A.     Analyse alternative solutions and make a choice

B.     Generate ad many alternative solutions as possible.

C.     Analyse the gap between current and desired situation and identify the reasons/ causes of the problem

D.     Implement the solution.

E.     Identify and define the problem.

F.      Monitor and evaluate the solution.

G.    Gather data which can be analysed to give reliable, relevant, valid and timely information related to the problem and possible solutions.

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2. briefly describe each of the solution generation methods in the table.

Method

Description

Brainstorming

 

The nominal group method

 

The Delphi techniques

 

Quality circles

 

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Activity 6.

1. identify 10 strategies that can be used to communicate workforce information.

 

2. place the steps that should be observed when creating documents in their correct order:

a)     Drafting the document

b)     Drawing up and proofreading the final copy

c)     Collecting and organising all relevant information

d)     Proofreading and editing the document

e)     Planning the document

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Activity 7.

1. why is it important for organisations to aim to meet quality standards 100% of the time?

 

 

 

2. Go to standards Australia website and complete the following:

a)     Identify five benefits of standards

 

 

 

b) Are standards legally binding?

 

 

 

Activity 8.

Why is it important that teams are manageable size? (30-50 words)

 

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Activity 9.

What resources might you require in order to deliver high levels of customer service? (approx 50 words)

 

 

 

Summative assessment 1.

Question 1.

Choose two similar product/ services and write a short report to present to a customer.

Outline the details/ comparison for each, including :

·       Features

·       Benefits

·       Associated services

·       Advantages

·       Disadvantages and possible alternatives or variations

 

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Question 2.

What rights and responsibilities do consumer have? 50-100 words

 

 

 

Question3.

Under what legislation are consumer rights protected? Give at least three examples

 

 

 

Question 4.

Explain what is meant by a good customer service model? 50-100 words

 

 

Question 5.

What are customer service standards? Approx. 50 words

 

 

 

Question 6.

What procedures and standards should be used when establishing and maintaining customer service relationships? 50-100words

 

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Summatrive assessment 2.

Project 2.

Choose an organisation you are familiar with and complete the following activites,

1.     Describe the organisation’s business. What does it do?

2.     Who are its customers?

3.     Create a set of customer service standards that could be used by the organisation or access the organisation’s existing customer service standard and evaluate then, making suggestions for improvement and rewriting and poor quality standards.

4.     What does the organisation  do with regards to continuous improvement processes?

5.     How does the organisation encourage its staff to deliver consistently high customer service?

6.     Hows does the organisation gather feedback from its customer? Design a feedback form or customer service survey that could be used by the organisation to gather feedback from its customer or evaluate an existing feedback document.

7.     How does the organisation handle complaints? Whar is their complaints handling policy/ procedure?

8.     How does the organisatuon communicate adjustment in service delivery to employees?

9.     What quality assurance procedures does the organisation use?

10.  Do employees work in teams? How teams structured?

11.  Do staff feel they are given the resources required to deliever excellent customer service. Explain

12.  Using the information you have gathered and knowledge gained from course content, write a 500 evaluation of the organisation’s customer service performance.

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